Questions? Let's sort it out.

On iPhone, open Settings, tap your Apple Account name, then Subscriptions and select BiteBud. Deleting the app or your BiteBud account does not cancel your subscription.

Use Restore Purchases on the BiteBud paywall with the Apple Account that made the purchase. If access is still missing, send support the product name and purchase date. Apple handles refund requests. Never send us payment-card details.

Sign in to your existing BiteBud account and restore its server backup. Set up backup on your original phone first. This backup contains selected logs and preferences, not photo files. Signing in does not guarantee that a backup exists. Purchase access is handled separately.

Use the account controls in BiteBud Settings to delete your online account after confirming your identity. This removes your sign-in account and server backup, including retained versions. Delete all local data is a separate device-only action. Signing out or uninstalling does not delete your online account. Neither deletion action cancels an Apple subscription.

Check BiteBud’s access in the Health app and refresh Apple Health sync in BiteBud. Steps, active energy, and workouts require read permission; logged weight uses write permission. Workouts already included in Apple Health active energy should not be added a second time. If it still fails, include your iOS version and the error text in your support message.

Review and edit detected ingredients, portions, and nutrition before logging. AI estimates are not medical advice and cannot guarantee allergen safety. Use Report incorrect nutrition on a catalog item, report missing food from search, or submit a custom food for review. Catalog submissions require approval and do not publish immediately.

AI features send the selected image or text and relevant nutrition context through our server to OpenRouter and the selected model provider. Avoid submitting private information about other people. Camera, microphone, Apple Health, notifications, and optional account backup each have separate controls.